Keep Me In Stitches

How soon will my item/s arrive? All merchandise that is in stock will ship within 48 hours. For merchandise not in stock the normal shipping time is 10 to 15 business days / 2 to 3 weeks. For back ordered items it can take 6 to 8 weeks for delivery. The majority of the time the items are available within 2 weeks. We strongly suggest that if your event is within 2 months that you choose 1 or, better still, 2 alternate styles just in case the original one is not available right away.
What are the shipping charges? Our normal shipping method within the US (including Alaska and Hawaii) is $10.00 and this is for US priority mail. We DO offer express US shipping at the rate of $30.00 for rush orders. Canadian shipping is $25.00 and is delivered by US global express mail. All other international orders are $45.00 u.s.d. and will be delivered by US global express mail. All shipping charges are per order NOT per item so you will never pay more than the base amount in shipping regardless of how many items you order.
What can I do if I do not like what I receive? We are subject to the universal policy for formal wear of "all sales are final" . We do, however, understand that you are purchasing "sight unseen" and do allow for exchanges of any other size, color or style. Please note: a 30% restocking fee applies to all exchanges. To obtain an exchange, just email or call us within 24 hours of receipt and we will issue you a return authorization number. The item/s then MUST be mailed back to us with 48 hours in order to receive an exchange. ALL shipping charges are the customers responsibility and will be added to the restocking fee. Item must be returned to us in new, unused condition with all tags, hangers, garment covers etc.
How can I see different colors? We put all pictures on the website as we receive them. We do send out color swatches of fabric but there could be a 5% difference, lighter or darker, when the actual dress arrives to you. If you would like a color swatch, please send us a S.A.S.E. (self addressed, stamped envelope) with the item # 's you are interested in as well as the color/s to:

Keep Me In Stitches, PO Box 24, Leisenring, PA 15455

How do I order for my bridal party? We recommend placing the entire order at once. This will ensure that all of the dresses come from the same dye lot and will also guarantee that all of the girls will get their dresses. When orders come in sporadically over time for the same bridal party, we have no way of knowing what party they are with, if any, and therefore cannot be held responsible if an item goes out of stock before all of the girls have received them.
How do a get a shawl/wrap with my dress? Some companies charge for the shawls but most of our dresses come with a shawl included at no extra charge. Even if the dress is pictured with no shawl, the general rule of thumb is "if the shoulders are exposed, a shawl is included".
Do you charge more for the bigger sizes? Absolutely not! The bigger sizes do not cost us any more than the smaller sizes so we do not charge our customers any additional fees for larger sizes.
What if the dress does not come in my size? If the dress does not come in your size, we can provide you with extra material to let the dress out. Our materials are $10.00 per yard.
How do I choose the correct size? We have a size chart on each page for you to view. Please take measurements and follow the chart. Please understand that these are special occasion dresses and it is the rare woman who can order a dress and have it fit perfectly. Most people will need some type of alterations even if it is just a simple hemming. It is always better to go a little bigger and have it altered down. This will save you the trouble of an exchange, restocking fee etc. Please check with your local seamstresses to get an idea of the charges before placing your order. This will eliminate any surprises. We are not responsible for sizing errors on the customers part. Our adult dresses are made to a standard length. They are made to fit a woman who is 5' 8" to 5' 10". All others will need to be hemmed. Note: Just because you wear, for example, a size 10 does NOT mean that you will automatically wear a size 10 in formal wear. ALL makers size their dresses differently. We cannot stress enough just how important it is to take accurate measurements and compare them to the size chart for that particular item.
Why do you need to know the date of my wedding or event? This is a very important detail as it allows us to organize your order better. We can keep an eye on the progress and if we see a problem, we can curtail it early on. Giving us false pre-dates, or "I need the items ASAP" etc. do not do either of us any good as we order the items as soon as you order and ship them as soon as they come in. Pre-dates will not get your item/s to you any sooner. We ship on a first order, first out basis so even if your event is next year and a new customers event is next month, YOU will get your item first as you ordered first.
Do you share my information with others? ABSOLUTELY NO! Keep Me In Stitches values its customers and respects their privacy. We WILL NOT sell, distribute or otherwise share your personal information with anyone.
What type of payments to you accept? We accept visa, master card, american express and discover as well as personal checks and money orders. Please note: all personal checks must clear before items/s can be shipped. This normally takes up to 10 days.
Why was my credit card charged before my items/s shipped? All online orders are processed through PayPal and are instant. Orders placed by telephone and fax are processed at the end of each business day on the day that the order was placed. Since our products are considered special orders, all items must be purchased BEFORE we instruct the factory to ship them to us. The factories WILL NOT take items back once they have been shipped to us so this protects us from receiving multiple dresses for an uncommitted customer who decides not to purchase after the dresses come in. This helps to keep our prices low for everyone because we are not being burdened by unnecessary inventory. This is the same concept that bridal shops employ when requiring a deposit for a gown purchase.
Can I cancel my order? Yes, you can absolutely cancel your order at any time. However, please be aware that a 30% restocking fee will be applied if the item is in transit to us from the factory as we will not be able to return it to them. If the item is already in transit to you at the time of cancellation, a 30% restocking fee and shipping charge will be deducted when the box arrives back to us. You must REFUSE the package to cancel your order after shipping. If the item is delivered to you it will be treated as an exchange only.
Are taxes or any other hidden charges applied to my order? No. At this time we do not charge tax on any of our items. However, please be aware that your state may require you to declare items purchased from the internet for tax purposes. If you are an international customer (outside of the US) you MAY be required to pay a customs fee. We always suggest checking into this BEFORE you place your order so there are no surprises when your package arrives.