Frequently Asked Questions
soon will my item/s arrive?
All merchandise that is in stock
will ship within 48 hours. For merchandise not
in stock the normal shipping time is 10 to 15
business days / 2 to 3 weeks. For back ordered
items it can take 6 to 8 weeks for delivery.
The majority of the time the items are available
within 2 weeks. We strongly suggest that if
your event is within 2 months that you choose 1 or,
better still, 2 alternate styles just in case the
original one is not available right away.
What are the shipping charges?
Our normal shipping method within the US (including
Alaska and Hawaii) is $10.00 and this is for US
priority mail. We DO offer express US shipping
at the rate of $30.00 for rush orders.
Canadian shipping is $25.00 and is delivered by US
global express mail. All other international
orders are $45.00 u.s.d. and will be delivered by US
global express mail. All shipping charges are per
order NOT per item so you will never pay more than
the base amount in shipping regardless of how many
items you order.
What can I do if I do not like
what I receive? We are subject to the
universal policy for formal wear of "all sales are
final" . We do, however, understand that you
are purchasing "sight unseen" and do allow for
exchanges of any other size, color or style.
Please note: a 30% restocking fee applies to
all exchanges. To obtain an exchange, just
email or call us within 24 hours of receipt and we
will issue you a return authorization number.
The item/s then MUST be mailed back to us with 48
hours in order to receive an exchange. ALL
shipping charges are the customers responsibility
and will be added to the restocking fee. Item
must be returned to us in new, unused condition with
all tags, hangers, garment covers etc.
How can I see different
colors? We put all pictures on the
website as we receive them. We have a color
chart online for you to look at. Please use
this as a reference only! We cannot guarantee
an exact match to the color chart since
different computer monitors could display the colors
How do I order for my bridal
party? We recommend placing the entire
order at once. This will ensure that all of
the dresses come from the same dye lot and will also
guarantee that all of the girls will get their
dresses. When orders come in sporadically over
time for the same bridal party, we have no way of
knowing what party they are with, if any, and
therefore cannot be held responsible if an item goes
out of stock before all of the girls have received
How do a get a shawl/wrap with
my dress? Some companies charge for the
shawls but most of our dresses come with a shawl
included at no extra charge. Even if
the dress is pictured with no shawl, the general
rule of thumb is "if the shoulders are exposed, a
shawl is included".
Do you charge more for the
bigger sizes? Absolutely not! The
bigger sizes do not cost us any more than the
smaller sizes so we do not charge our customers any
additional fees for larger sizes.
What if the dress does not
come in my size? If the dress does not come
in your size, we can provide you with extra material
- for most styles - so you can have the dress let
out. Our materials are $10.00
How do I choose the correct
size? We have a size chart on each page
for you to view. Please take measurements and
follow the chart. Please understand that these
are special occasion dresses and it is the rare
woman who can order a dress and have it fit
perfectly. Most people will need some type of
alterations even if it is just a simple hemming.
It is always better to go a little bigger and have
it altered down. This will save you the
trouble of an exchange, restocking fee etc.
Please check with your local seamstresses to get an
idea of the charges before placing your order.
This will eliminate any surprises. We are not
responsible for sizing errors on the customers part.
Our adult dresses are made to a standard length.
They are made to fit a woman who is 5'
8" to 5' 10". All others will need to be hemmed.
Note: Just because you wear, for example, a
size 10 does NOT mean that you will automatically
wear a size 10 in formal wear. ALL makers size their
dresses differently. We cannot stress enough
just how important it is to take accurate
measurements and compare them to the size chart for
that particular item.
Why do you need to know the
date of my wedding or event? This is a
very important detail as it allows us to organize
your order better. We can keep an eye on the
progress and if we see a problem, we can curtail it
early on. Giving us false pre-dates, or
"I need the items ASAP" etc. do not do either of us
any good as we order the items as soon as you order
and ship them as soon as they come in.
Pre-dates will not get your item/s to you any
sooner. We ship on a first order, first out
basis so even if your event is next year and a new
customers event is next month, YOU will get your
item first as you ordered first.
Do you share my information
with others? ABSOLUTELY NOT! Keep
Me In Stitches values its customers and respects
their privacy. We WILL NOT sell, distribute or
otherwise share your personal information with
What type of payments to you
accept? We accept visa, master card,
american express and discover as well as personal
checks and money orders. Please note:
all personal checks must clear before items/s can be
shipped. This normally takes up to 10 days.
Why was my credit card charged
before my items/s shipped? All online orders
are processed through PayPal and are instant.
Orders placed by telephone and fax are processed at
the end of each business day on the day that the
order was placed. Since our products are
considered special orders, all items must be
purchased BEFORE we instruct the factory to ship
them to us. The factories WILL NOT take items
back once they have been shipped to us so this
protects us from receiving multiple dresses for an
uncommitted customer who decides not to purchase
after the dresses come in. This helps to keep
our prices low for everyone because we are not being
burdened by unnecessary inventory. This is the
same concept that bridal shops employ when requiring
a deposit for a gown purchase.
Can I cancel my order? Yes,
you can absolutely cancel your order at any time.
However, please be aware that a 30% restocking fee
will be applied if the item is in transit to us from
the factory as we will not be able to return it to
them. If the item is already in transit to you
at the time of cancellation, a 30% restocking fee
and shipping charge will be deducted when the box
arrives back to us. You must REFUSE the
package to cancel your order after shipping.
If the item is delivered to you it will be treated
as an exchange only.
Are taxes or any other hidden
charges applied to my order? No.
At this time we do not charge tax on any of our
items. However, please be aware that your state may
require you to declare items purchased from the
internet for tax purposes. If you are an
international customer (outside of the US) you MAY
be required to pay a customs fee. We always
suggest checking into this BEFORE you place your
order so there are no surprises when your package
At Keep Me In Stitches, we
offer a very wide selection of bridesmaid dresses, prom gowns, wedding
gowns, quinceanera and sweet sixteen or sweet 16, junior bridesmaid
dresses, flower girl dresses, frilly pageant dresses, infant dresses,
girls and infants holiday Christmas dresses, Easter dresses, mother of the bride and
mother of the groom dresses as well as a nice variety of boys formal
wear including tuxedos, suits, and Christmas outfits. We also
offer boys and girls christening or baptismal gowns and outfits and
communion dresses. If you need accessories, we have these as well
with a nice collection of girls floral crowns, communion veils, dress
gloves in satin for girls, juniors, and women as well as bridal slips
and crinolines, crinolines for prom gowns and flower girl dresses.
We have hoop slips as well as the tulle netting variety. We offer
a wide range of styles at cheap, discount prices that come in a variety
of colors and sizes including chocolate, white, ivory, pink, baby
blue, burgundy, sage, periwinkle blue, yellow, banana, red, peach, off
white, lime, lilac, gold, rose, purple, mauve, plum, black, brown,
orange, dark orange, green, fuchsia, turquoise, teal, steel blue, celadon, champagne,
off white, apple red, candy apple red, wine, maroon, grape, spring
green, maize, cornflower blue, dusty rose, coral, silver, aqua, almond,
Bordeaux, bronze, burnt orange, buttercup, cafe, camel,
candlelight, cappuccino, cerise, cinnamon, copen blue, cream, dark
ivory, powder blue, lavender, flamingo, fluorescent green, grey,
heather, hunter green, jade, kiwi, latte, lemon, mango, melon, mint,
mocha, orchid, pearl, raspberry, rose, rum pink, rust, salmon,
sand, sapphire, sea mist, teal, terracotta, toffee, Victorian amethyst ,
Victorian mauve, violet, watermelon.