Ordering and Exchange Policy
Most orders arrive to the customer
10 to 15 BUSINESS days after ordering. Next day
shipping is available on IN STOCK items only. The only way to guarantee that an
item is in stock with us and available for immediate
shipping is to contact us by phone, fax or email and
inquire. If you do not receive your item within 15 business days,
please call us or submit an online status check. Do not forget to state
your "wear date" and telephone number when
checking out. If your event is within 2 months of
ordering, we suggest choosing one or two alternate styles
to help speed up delivery and increase chances of
availability. Please give us the ACTUAL wear date. This
WILL NOT slow down your order in any way as we fill them
on a "first order, first out" basis. We just
use this as a reference so we can keep an eye on the
progress of the dresses in conjunction with your wedding
date. It basically helps us to be better organized.
When ordering dresses for your bridesmaids, we strongly suggest
placing just one order for all of the maids. This will help us to make
sure that everyone gets the dress on time and from the same dye lot. We
are willing to ship to multiple addresses if you wish. Additional
shipping will apply for each address. If it is not possible or
convenient to place just one order, please instruct your maids to please
let us know that they are with the "Smith/Doe" bridal party. Be aware,
however, that by placing multiple orders at different times, there is a
risk of the chosen dress running out of stock before all orders have
been filled. Please remember to include actual "wear date" as well as
phone number in case we should need to get in touch with you quickly
about your order. Email is great, but not always effective! SPAM
software and computer glitches sometimes hinder the delivery of our email
and can delay our ability to get in touch with you should
a problem arise.
COLOR MATCHING Please
note: When you choose to order different styles, we CANNOT
guarantee that the dress colors will match to each other. The only
way to guarantee matching colors, is to order all dresses in the same
style and at the same time. Please keep in mind that online color
representations may vary depending on monitors and monitor settings.
time, a 6% tax is applied ONLY for residents of the state of
please be aware that your state may require you to
declare items purchased from the internet for tax
purposes. If you are an international customer (outside
of the US) you MAY be required to pay a customs fee. We
always suggest checking into this BEFORE you place your
order so there are no surprises when your package
POLICY Keep Me In
Stitches/Rowan Bridal LLC values its customers and respects their privacy.
We WILL NOT sell, distribute or share your personal
information with anyone, ever - guaranteed!
You can order the following ways:
Online checkout - Orders processed through
PayPal, a secure online
Telephone - You can call our representatives during our regular
business hours to place an order by phone.
- We accept fax orders at 1-724-628-0205 by using our printable
Mail - We accept money orders within the US or international money
orders for orders from outside of the United States.
NO PERSONAL CHECKS, PLEASE! Print our
order form and send it to:
PO Box 24
Leisenring, PA 15455
internet ~ online PayPal orders are automatically
processed immediately upon checkout. Orders placed by
telephone and fax are processed at the end of each
business day on the day that the order was placed. Since
our products are special order, all items must be
purchased BEFORE we instruct the factory to ship them to
us. The factories WILL NOT take items back once they have
been shipped to us so this protects us from receiving
dresses from the factory for a customer who decides not
to purchase after all. This, in turn, keeps our prices
low for everyone because we are not being burdened by
cancelled AFTER the item has been shipped to us from the
factory WILL incur a 30% restocking fee. As state above,
we CANNOT return items to the factory after they have
been shipped to us. Once an order has been shipped out to
the customer, it cannot be cancelled ~ only exchanged! We
are not responsible for packages once they have been
shipped to the customer. It is the customer's
responsibility to make arrangements to pick up the
package at the post office, if necessary. All orders
returned to us due to customer error, neglect, or package
refusal WILL incur a 30% restocking fee and the balance
put into a store credit account if you no longer want the
item. If you DO still want the item, you must pay the
shipping charge again so we can re-ship it to you.
We ship by the
US postal service OR UPS, depending upon location and chosen shipping option.
Signature confirmation OR tracking information is available on all of
Choosing express shipping
DOES NOT guarantee
that your items will ship the same or
next day. If the items are not in stock, we will need to order
them from the factory.
PLEASE email, call, or fax if you need
your items expressed the same or next day or if your event is within our
10 to 15 business day window.
**Please note: Not all items can be rushed from the factory
directly to you. If you need an item rushed, please contact us and we
will let you know the expected arrival time.
If an item is IN STOCK with us, you
will receive it within 2 to 4 business days (United States).
Please call or email if your event is right away and you need the item
within several days.
For all other orders, please see time schedule below:
|USA~ all 50 states + military addresses
||US Priority mail 2 to 3 weeks from time order is placed.
|EXPRESS MAIL (USA only)
||US Express mail 1 to 2 weeks from time order is placed.
|RUSH DELIVERY (USA only) **
||UPS direct from factory (if item qualifies) arrives in 3
to 5 days.
||USPS Global Mail ~ 2 to 4 weeks from time order is placed.
||USPS Global Mail ~ 2 to 3 weeks from time order is placed.
We have an
"exchange only" policy with NO cash refunds. This is the
universal policy for formal wear. However, we will be
happy to exchange for any other size, color or style if you are
not happy with what you receive. With so many
items available, it is almost impossible NOT to find something
that you like! Please note: There is a 30% restocking fee
applied to ALL exchanges. This is NOT a punishment. We incur
shipping, handling, and other charges from the manufacturer when
we have to re-order you a new size or style. The restocking fee
goes toward these charges. Most of the time it still falls short
and we pick up the tab for the remainder. Thank you for your
CONVERT US DOLLARS TO YOUR CURRENCY BY USING THE LINK BELOW
The XE.com Universal Currency Converter
FOLLOW THE GUIDELINES BELOW FOR A SMOOTH EXCHANGE:
Merchandise must be returned in the
"Original Condition", with tags
attached, on the hanger with the garment cover.
We will not accept returns for exchange if the
item is returned to us with odors, pet hair,
deodorant stains or any other type of damage.
A return Authorization Number # should be
requested immediately by e-mail (within 24 hours
of receipt) and the garment "shipped
back" (post marked) within 48 hours of
receiving it. Receipt date is the date that our
tracking information indicates that the package
was delivered. Customer pays all return shipping
charges. We reserve the right to inspect the item
for damage upon its return to us.
Authorization number should be visible on the
outside of the package under your return address.
Please return the exchange policy that is
included with your shipment and include your full
name, address, e mail used when ordering via
internet as well as the color, size and style
that you would like to exchange it for.
We DO NOT exchange any item past your "wear
date" and will refuse ANY package that is
returned to us after the allotted time and
without the authorization number written on the
Any and all exchanges are subject to a 30%
restocking fee as well as any additional shipping
charges that will be incurred for the shipping of
the new item.
We carefully inspect each item before it is
shipped out but, on occasion, we do miss
something. If you receive an item that is
damaged, please notify us by email right away.
All items being exchanged due to damage will be
replaced with another dress of the same size,
color and style with no restocking fee applied.
If you are exchanging the damaged item for a
different size, color or style, a 30% restocking
fee WILL apply.
- H. We DO NOT
accept exchanges on clearance merchandise,
headpieces and undergarments (hygienic purposes
on latter two)
At Keep Me In Stitches, we
offer a very wide selection of bridesmaid dresses, prom gowns, wedding
gowns, quinceanera and sweet sixteen or sweet 16, junior bridesmaid
dresses, flower girl dresses, frilly pageant dresses, infant dresses,
girls and infants holiday Christmas dresses, Easter dresses, mother of the bride and
mother of the groom dresses as well as a nice variety of boys formal
wear including tuxedos, suits, and Christmas outfits. We also
offer boys and girls christening or baptismal gowns and outfits and
communion dresses. If you need accessories, we have these as well
with a nice collection of girls floral crowns, communion veils, dress
gloves in satin for girls, juniors, and women as well as bridal slips
and crinolines, crinolines for prom gowns and flower girl dresses.
We have hoop slips as well as the tulle netting variety. We offer
a wide range of styles at cheap, discount prices that come in a variety
of colors and sizes including chocolate, white, ivory, pink, baby
blue, burgundy, sage, periwinkle blue, yellow, banana, red, peach, off
white, lime, lilac, gold, rose, purple, mauve, plum, black, brown,
orange, dark orange, green, fuchsia, turquoise, teal, steel blue, celadon, champagne,
off white, apple red, candy apple red, wine, maroon, grape, spring
green, maize, cornflower blue, dusty rose, coral, silver, aqua, almond,
Bordeaux, bronze, burnt orange, buttercup, cafe, camel,
candlelight, cappuccino, cerise, cinnamon, copen blue, cream, dark
ivory, powder blue, lavender, flamingo, fluorescent green, grey,
heather, hunter green, jade, kiwi, latte, lemon, mango, melon, mint,
mocha, orchid, pearl, raspberry, rose, rum pink, rust, salmon,
sand, sapphire, sea mist, teal, terracotta, toffee, Victorian amethyst ,
Victorian mauve, violet, watermelon.